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Accessibility statement for the Office of the Police and Crime Commissioner for Norfolk website

The accessibility statement applies to norfolk-pcc.gov.uk.

This website is run by the Office of the Police and Crime Commissioner for Norfolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • increase text size up to 200% or zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call 01953 424455
  • email opccn@norfolk.pnn.police.uk
  • write to Office of the Police and Crime Commissioner for Norfolk, Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18 0WW.

In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within 28 days from the day after receipt.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Office of the Police and Crime Commissioner for Norfolk by emailing opccn@norfolk.pnn.police.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Office of the Police and Crime Commissioner for Norfolk of is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Some old content, particularly our news which has been migrated from our old website, may not have suitable alt attributes applied to images. We’ve assessed the cost of reviewing this content and given the amount of stories, believe that updating this would be a disproportionate burden within the meaning of the accessibility regulations.

Embedded content

Where we embed third party content such as YouTube videos and Google Maps, we rely on software hosted through third-parties and this may come with accessibility issues, for example YouTube does not include a title attribute on its iframe code. We’ve assessed the cost of development to address this and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 3 July 2020. It was last reviewed on 6 July 2020.

This website was last tested on 30 June 2020. The test was carried out by Bigfork Limited

We used automated software to scan the whole site for issues as well as manual testing of the home page, top level pages and a random sample of other pages.